Loading... Please wait...

Our Newsletter



Payment Processing



Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


Statement of Privacy.


Elpeus Technology is committed to protecting your privacy. This Statement of Privacy applies to Elpeus Technology Web site and governs data collection and usage at all Elpeus Technology sites and services; it does not apply to other online or offline sites, products or services. Please read the Elpeus Technology Statement of Privacy. Elpeus Technology is a general audience web site, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.
 
Collection of your Personal Information


As an E-commerce Web site, Elpeus Technology collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by Elpeus Technology is used solely for the purpose of billing and shipping your online purchases. Elpeus Technology does not collect any information about your computer hardware and software.
Elpeus Technology encourages you to review the privacy statements of Web sites you choose to link to from Elpeus Technology so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the Elpeus Technology Web site.
 
Use of your Personal Information


Elpeus Technology and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that Elpeus Technology may also use personal information to inform you of other products or services available from Elpeus Technology and its affiliates. Elpeus Technology may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Elpeus Technology does not sell, rent or lease its customer lists to third parties. Elpeus Technologymay, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.
We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.
Elpeus Technology does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Elpeus Technology may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Elpeus Technology or the site; (b) protect and defend the rights or property of Elpeus Technology, including its Web site; or (c) act under exigent circumstances to protect the personal safety of users of Elpeus Technology or the public.
Personal information collected on this site may be stored and processed in the United States or any other country in which Elpeus Technologyor its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. Elpeus Technology abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.
  
Control your Personal Information


Elpeus Technology offers its customers choices for the collection, use and sharing of personal information. You may go notify us of your preferences by emailing sales@elpeus.com. Please be sure to provide complete account information so we can identify you in our records.
You may also stop the delivery of future promotional e-mail from Elpeus Technology by responding directly to any email you receive with a request to remove you from the mailing list.
 
Security of your Personal Information


Elpeus Technology is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we use a secure payment gateway so your information is protected.
 
Changes to this Statement


Elpeus Technology will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how Elpeus Technology will use your personal information, Elpeus Technology will prominently post such changes prior to implementing the change. Elpeus Technology encourages you to periodically review this Statement to be informed of how Elpeus Technology is protecting your information.